How did Boost Review help the Mercure Hotel in Marseille build its local visibility on Google?
The Mercure Marseille had no quality issues. Guests left satisfied, and the service lived up to the brand’s standards. But its Google rating just wouldn’t budge.
Positive reviews stayed in guests’ minds but never made it onto the Google listing.
The weekend of a Jul concert was shaping up to be a busy one. The team decided to take advantage of the opportunity to roll out Boost Review: a QR code in the rooms, a wheel to spin, and a prize to win. Guests play the game, leave a review, and leave with a smile and one more fond memory.
What was supposed to be a one-month trial has become a permanent tool.
What was supposed to last a month never really ended. Thanks to the results from the first weekend, the Mercure Hotel in Marseille is sold on the idea: Boost Review now collects reviews year-round. And it all happens automatically!
In just 30 minutes, discover how your customers can become your best tool for growth.
Schedule a 30-minute demo with our team to learn more about Boost Review.
